Shipping policy

We ship all non-holiday weekdays, Monday – Friday, 10 am – 4:30 pm PST (Los Angeles time).

We work hard to ship nearly all in-stock orders within 24 business hours, and we can ship many of our products worldwide.

Please always be sure to take a moment and double-check that you have entered all aspects of your destination shipping address information completely and correctly while placing your order, before completing the payment and check-out steps. Providing an incorrect shipping address will likely result in the delay or misdelivery of your ordered goods, and while we will work to help resolve such situations, we unfortunately cannot refund the cost of a shipment that’s undeliverable due to an erroneous delivery address.

Here’s how to get FREE Shipping!

1. Please select cart contents with a subtotal of at least $150 in value for your order on our website
    
2. Ship to an address within the United States (including U.S. territories).  Non-US orders, unfortunately, do not qualify for FREE shipping.
    

Will I Need To Sign For My Package?

If your order value is less than $300, then by default, we don’t require delivery signatures, but you may request signature required service by contacting us prior to placing your order.

If your order value is more than $200, then we may require an adult signature for delivery of the shipment at our discretion.  If your order value is more than $300, then we will normally require an adult signature for delivery of the shipment by default. This is to help minimize the chance of lost or stolen packages for valuable orders, as well as to ensure that an adult person is present to accept goods that require safe handling.  In exceptional circumstances that do not allow for signature confirmation, you may request the signature requirement be waived by contacting us just before or after placing your order.

How Long Does Shipping Take?

Your order will usually have a shipping label prepared the same day that it is placed, on non-holiday weekdays.  Once the shipping label is prepared, your physical shipment will almost always be picked and packed, will be shipped from our Los Angeles warehouse / and will be en route with the shipping carrier within 1 business day.^ 

USPS shipments are typically shipped the same day on weekdays, if placed by credit card or Bitcoin / after payment has been confirmed, up until 2 PM PST. 

All delivery time estimates below are counted on the basis of business days (M-F), not on the basis of calendar days.

A shipping confirmation email containing your tracking information will be forwarded to you after your order has been scanned in by our carriers.  Your order will already have been prepared and given to the carrier earlier; however, in order to avoid confusion, we may wait to send out the tracking email to you until tracking updates become viewable at the tracking link.

IMPORTANT: USPS makes regular Saturday deliveries for standard shipments.  We recommend ordering USPS Priority Mail Express as a cost-effective means of ordering on Thursday evening or Friday morning and having a good chance of receiving your shipment on Saturday.

^Please note that USPS tracking updates may often lag by up to 48 hours, and USPS in Los Angeles is known to often skip/miss initial package acceptance and tracking scans, thus your USPS.com tracking number may not show the progress of your Mail shipment for up to 2 business days after your order has physically been packaged, handed to, and accepted by USPS (the lack of tracking can sometimes persist even longer for 1st Class / international shipments).  Lack of a USPS acceptance scan or outbound package scan is not uncommon and often does not indicate a delay or necessarily impact your estimated delivery time frame. 

If You Live in the US

We offer you a two different shipping options.

• USPS Priority Mail: for most packages. The average arrival time is 2 – 5 business days with delivery confirmation and tracking.  The estimated 2 – 5 day transit time is NOT guaranteed and is only achieved about 80% of the time.
• USPS Priority Mail Express: for packages that need to get to their destination quickly. The promised arrival time is within 48 business hours, with prioritized handling and good tracking.  1-2 day transit time is achieved at least 90% of the time.

We ship things internationally using USPS.

All customers ordering to non-US destinations are responsible for the tracking and clearance of their international packages.

We email tracking information for each order to your account-related email address, and you must track your international package daily to be prepared in the event of a customs clearance issue, duties owed, or other type of delivery issue. We highly recommend that you contact the Customs office of your country prior to placing your order with us, to ensure that the items that you have ordered are approved by your Customs officials for import into your country without special documentation.

In the event that your international shipment is undeliverable, denied for import by your customs agency, or otherwise refused and returned, we may refund your product cost; however, economics dictates that we cannot refund international shipping charges.

• USPS Int’l First Class: for packages that you don’t mind getting lost*. The average arrival time is 2 – 6 weeks with a Customs ID number.  No tracking, NOT guaranteed.
• USPS Int’l Priority: for packages you need on time. The average arrival time is 10 – 20 days with a Customs ID number and tracking.  NOT guaranteed.
• USPS Int’l Priority Express: for packages you need ASAP. The average arrival time is 3 – 10 business days with full tracking and priority.  Guaranteed to certain countries.

NOTE: International packages may be subject to additional fees for customs/duty charges. Customs/duty charges are not charged by our store – they are issued by your government. Please contact your Country’s customs department prior to ordering to confirm what import duties may be applicable to your order. Costs of shipments that are returned or refused due to nonpayment of customs duties are nonrefundable.

We do not guarantee the delivery of international shipments, including through mail forwarding services. If you use an international mail forwarding service, we can only guarantee delivery to the U.S. address. We do not recommend using an international forwarding service to a country that we do not ship to directly on our site, as there is a high chance your package will be trapped in customs and rendered ineligible for a refund.

We recommend that all International orders be placed for shipment directly to a verified International address to reduce the chances of loss or return of your order.

Can you alter the customs declaration of my order to help me clear my shipment / avoid duties?

This is a frequent request, but we unfortunately always have the same reply: Sorry, NO!  We declare all order shipments accurately and with full descriptions and pricing as shown on our website.  Falsifying customs declarations to avoid customs duties or make clearance easier is international mail fraud, and in the long run, it might prevent us from serving customers abroad, due to automatic customs refusals.

Customs duties and customs refusals are an unfortunate reality of life, necessitated by the differing import regulations and taxes applied by each country.  If your order is subject to customs refusal, then we may either refund the portion of your payment associated with the cost of goods or reship your order, according to your preference – but shipping costs will not be refunded.  If your order is subject to customs duties that should not have been applied due to a mistake we made on our customs declaration, we may refund the amount of the excess duties.

Can you ship to my country?

In general, the answer is yes, but with exceptions^.  We ship many international packages each business day, and in general, we do not have problems with customs or legal restrictions. Occasionally, if a product is not recognized by or is unfamiliar to customs, it may be held for further inspection. The inspection process is normal and normally results in clearance within a week. Less commonly, in certain countries, the customs clearance process can be prolonged and can take as much as several months.

We try to stay abreast of customs regulations and laws in the countries to which we frequently ship, but ultimately the responsibility to determine the legality of purchasing, importing, and using our products in your country lies with you as the importer.  This means that we cannot offer a refund of shipping costs for failed international shipments, particularly if it appears that the cause of the import failure is a problem with the customs policies or legal restrictions in the destination country or as a result of duties owed but not paid by the importer.

* Choose USPS Int’l First Class International service at your own risk. These are economy services that may take up to six to eight weeks to arrive and are often not traceable/missing tracking. About 5%-10% of these packages get lost. The other 90%-95% arrive but with unpredictable delivery times in the range of weeks after dispatch. We cannot take responsibility for packages lost in the mail using these shipping methods, as these parcels are frequently untraceable /delayed or lost without any meaningful recourse.

How Much Will Shipping Cost?

During checkout, shipping options may not be visible until you enter your full destination address and payment information.  Once your full destination address has been entered, you should be able to see all available shipping methods along with the price which would be charged for each option.

If you are not checking out on our site, but are requesting an order or shipment by phone or other channels, please note that we can only provide an accurate shipping quote after getting complete details on the specific items you wish to have shipped to you, your full destination address, and the carrier and shipping service by which you wish to have your order shipped to you.  (This limitation occurs because precise shipping costs vary due to each of a number of specific details, including the weight of the package, the volume of the package, the shipping carrier, shipping service, and the destination address).

If you are a US customer, we encourage taking advantage of one of our FREE shipping methods, if it meets your needs.