Refund policy

All sales are final on Discounted and Sale items.

For all full price purchases we have a 90-day refund or replacement policy.

In the event you are not 100% satisfied with your order, we can either re-ship or refund your order up to 90 days from the purchase date depending on the situation.

In order for us to initiate a return or replacement, we require that you email us all the numbers on the bottom of the jar you received.

The numbers are required from each relevant product container in order to proceed – if the two numbers are not available, refunds or reshipments regrettably may not be possible except in special cases with other documentation.

Once we receive the numbers on the bottom of the jar, we can research the issue and proceed to refund or replace your order.

Refunds of US-based payment methods can take a number of days to be visible, but are usually fully settled within 7-10 business days after they have been issued.

At our discretion, we may often also require physical return and verification of the unwanted or unusable goods in question. If a physical return is necessary, we are able to provide a prepaid return shipping label for US-based orders.